Support
Find answers to common questions about orders, delivery, and our refurbishment process.
We accept all major credit and debit cards (Visa, Mastercard, Amex) as well as PayPal, Apple Pay, and Google Pay. All transactions are securely encrypted.
We process orders quickly (often within hours). If you need to make a change, please contact us immediately. If it hasn't shipped, we'll sort it out.
No, you can check out as a guest. Creating an account is optional but lets you track orders and save your wishlist.
Standard tracked shipping (2-4 days) is £3.95. Express shipping (1-2 days) is £6.95. Orders over £50 qualify for free Standard shipping.
Currently, we only ship to addresses within the United Kingdom. We're looking into international shipping for the future.
You'll receive a dispatch email with a Royal Mail tracking number as soon as your order leaves our warehouse.
We offer a hassle-free 30-day return policy. If you're not happy with your item, or if it develops a fault, you can return it for a full refund or replacement.
Visit our Returns page to generate a returns label. If the item is faulty, return shipping is free.
It means we've opened the console, cleaned it internally, replaced any worn parts (like lasers or belts), and stress-tested it. It's not just "used" — it's restored.
100%. We verify every board and disc. We do not sell reproduction cartridges or fake copies. If you receive a fake from us (which won't happen), we'll refund you double.
We professionally resurface any discs with significant scratches. Most discs will be near-mint. Any exceptions are noted in the specific product listing.
Head over to our Trade-In page, fill out the form with what you have, and we'll send you a quote.
Both! You can choose cash (Bank Transfer/PayPal) or take Store Credit for an extra 20% value on top of the cash price.
